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7c2711 Legal Terms For Your Account

7c2711 sets out the Legal terms that apply when you open an account, use the lobby, or connect DANA, OVO, GoPay and QRIS.

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CONTACT THE POLICY TEAM

Where Legal Questions Go First

A clear contact path helps when a Legal question concerns account access, a wallet record or a request to change personal details.

Account access For a Legal question about login, verification or an account pause, contact support from the account path. Include your registered phone detail and the time of the issue so we can match the request to the correct access record.
Payment record If a Legal request concerns a DANA, OVO, GoPay or QRIS entry, send the payment reference and wallet status shown to you. We can then separate a receipt question from an account or policy question.
Policy change To ask about a correction, deletion request or policy wording, use the support contact linked from your account area. State the exact change you seek; we may need to verify ownership before acting on the request.
DATA AND SECURITY PRACTICE

How We Apply Legal Controls

Legal handling is connected to practical account controls rather than a separate promise on a page.

Personal details

We use the information you submit for account access, verification, payment matching and support handling. Keep your phone detail current, because an outdated contact route can delay a Legal response or require an additional ownership check.

Cookies

Cookies may support login continuity, security checks and selected preferences on your device. If you clear them, the account path may ask you to verify again. Your browser settings control whether cookies are stored.

Account security

A clear account path starts with your registered details and may include phone verification before access. Do not share login codes or wallet credentials. When a sign-in looks unusual, we may pause access while ownership is checked.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account entries can create separate payment records. We compare the reference, amount and account connection when resolving a status question, rather than treating every receipt as identical.

Record retention

We keep account, security and payment records for the period needed to operate the service, handle disputes and meet applicable policy duties. A retention question should identify the record type, such as login, QRIS receipt or verification.

Change requests

You can ask us to correct account details or explain how a record is used through the support contact connected to your account. We may request the registered phone detail or another ownership check before changing or disclosing data.

What You Need To Know About Legal

These Legal answers focus on the questions we expect before an Indonesian account is opened or used. They cover access, personal data, payment records, device checks and contact steps without replacing advice from a qualified local adviser. If your circumstances are unusual, contact us with the specific account or transaction detail involved. We will use the available record to explain the next operational step and any verification needed.

Legal is the set of terms and policy wording governing account access, personal data, security checks, payment records and requests made through support. It explains how we operate these areas for Indonesia. Access depends on local law, so you should read the current wording before opening an account.

Access depends on local law and your eligibility under the rules that apply to your location. We do not treat a successful login as proof that access is permitted. If you are unsure, contact support before connecting DANA, OVO, GoPay, QRIS or a bank account.

Phone verification helps connect the account to the person requesting access and reduces confusion when a login, payment record or data request is reviewed. Keep your registered phone detail available. We may ask for another ownership check if the device or request appears unusual.

We use payment references and account details to match a DANA or QRIS record with the correct account and status. A receipt does not automatically settle every question, so include the reference when contacting support. The same approach applies to OVO, GoPay and bank transfer.

Yes, you can request a correction through the support route linked to your account. State which detail is wrong and what the accurate version should be. We may verify ownership before making a change, particularly when the request affects phone, payment or access records.

Cookies may keep a login path working, support security checks or remember a setting on your device. You can manage them through your browser. Clearing cookies can remove an active session and may lead to another phone verification step when you return.

Use the account support contact and describe the issue with dates, your registered phone detail and any relevant payment reference. For a dispute involving DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, include the receipt status without sending passwords or login codes.

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